1st Trend Apparel importance to the quality of product and services, so before sending the parcel out, we have to check the product twice again and packaging by ourselves. If for any reason you are not content with your order, we gladly accept returns and exchanges within 1 days from the date of shipment and in new, unused condition with original packaging.
You must contact us at firstname.lastname@example.org prior to return/exchange products to us. We will not process your refund or exchange request without early notification. Please refer to Return & Exchange for the terms as following:
1 Order Cancelation
We do not accept order cancelation if the orders have been paid.
We will accept exchanges for a wrong style, size or color. Because of high cost in international shipping, we will ship the correct one in your next order shipment. Please contact our customer support before sending the products back.
- How to deal with, if the item is defective.
We are sorry that the item is defective, and we will actively deal with such incidents. We also need your help.
First: If the item is defective, please notify us within 1 days of delivery.
Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.
Third: if we could not Identification. The defective items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs and taxes incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.
- Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns.